Senior Manager, Data Operations

Opportunity for Impact

The Jewish Education Project is devoted to ensuring that Jewish education is in tune with the forces that impact our world and our communities in a changing environment. We believe that in a rapidly changing world, Jewish education must continually evolve to meet the needs of the Jewish community. The power of harnessing knowledge and curating ideas to inspire the various stakeholders who influence Jewish education is a vital component of this work.

Our organization has spent the last few years building and implementing Salesforce, and recently took on a new relationship with a third-party vendor to design new and more future-facing data solutions. We are developing the next stage in our Salesforce strategy to bridge the gaps in our data. This role will help us continue to grow into a data-informed organization.

We are committed to bringing the most creative solutions to a field that must remain relevant and meaningful in the lives of Jewish youth and their families today and tomorrow. For more information about The Jewish Education Project, please visit www.jewishedproject.org

Position Overview

The Jewish Education Project seeks a full-time Senior Manager, Data Operations as an integral member of the operations team. We are looking for a highly motivated and talented individual to be involved in both the technical and the strategic aspects of customer relationship management and data management. Reporting directly to the Managing Director, Data Systems and Strategy, the Senior Manager will work closely with staff across The Jewish Education Project, a data manager, and third-party technical vendors. This role requires foundational experience with Salesforce, and a genuine interest in growing skills in this area. This is an exciting opportunity for the right candidate to help shape and implement cutting-edge, sophisticated data-based insights that help our organization see results of our current work and possibilities for growth.

Key Responsibilities

Database (Salesforce) management:

Establishing and overseeing the quality assurance and data maintenance processes
Maintain operating procedures consistent with policies related to platform development and use.
User management & support- Serve as a strategic partner across the agency to help colleagues understand how Salesforce (and Salesforce-native software) can help them create efficiencies and better connect their work to the work of others
Maintain the Salesforce report center and dashboards with reports including but not limited to grant reports, marketing & communication segmentations, and ad-hoc email lists
Support continuous process improvement. Help us understand how we do things and how we can do them better to amplify our impact
Measure our impact. Create reports and dashboards that will help us assess our programs and drive towards outcomes
Look for opportunities to simplify processes and make the agency’s work more efficient and propose and implement solutions.

Guide and support new data projects:

Serve as a liaison and an implementation partner on all new projects with outside Salesforce vendors
Serve as a touchstone for internal data projects, and the growth of our data warehouse
Advise the Data Operations Manager’s implementation of new functionality to empower users with data to drive growth initiatives
Set up and advise the Data Operations Manager on data migrations and/or mass data uploads from existing database and external sources to support new database initiative(s)
Manage software test plans, including creating test cases and coordinating actual testing
Build and maintain a working knowledge of CRM best practices, new Salesforce features, features of our data warehouse, and participate in relevant Salesforce online communities.

Training and culture:
Train staff---both onboarding and continuing education---to enhance skills, increase user adoption, and support successful change management across the organization. Teach best practices for using the platform across the agency, and build training materials that include Trailhead modules to support independent learning
Work with the agency’s users to strengthen culture of data collection and Salesforce usage; help drive adoption across the agency
Other duties as assigned.

Experience, Qualifications, and Competencies
Candidates with diverse cultural, educational, and experiential backgrounds are urged to apply
Knowledge of the Salesforce Nonprofit Starter Pack (SNSP) is preferred
Formal certifications like Salesforce Certified Administrator, Advanced Administrator, App Builder, etc. are strongly preferred. Experience with FormAssembly and email marketing tools preferred
Experience preparing technical user guides and delivering training
Ability to work well independently and as part of a team
Excellent communications skills and ability to translate technical jargon- verbally, in writing, and through presentation - into colloquial language
Excellent project management skills with attention to detail and commitment to follow-through
Systems thinker who can navigate the inner workings of a system and then zoom out to holistically understand how that system integrates into the larger whole of the organization
Computer proficiency, including experience with Microsoft Office products such as Word and Excel
Proven ability to work well both independently and as part of a team
Entrepreneurial spirit, creativity, and flexibility, and will display leadership in all aspects of work
Organizational and time management skills, a commitment to complete independent work and work as part of a team, as well as a desire to grow professionally are essential to success.

What We Offer
Salary in the range of $80,000 to $100,000 depending upon experience.
Three weeks paid time off in year 1; increasing incrementally on a set schedule
Comprehensive health insurance
Paid family leave
401k plan
Commuter benefits
Early close on Fridays for Shabbat and closed for most Jewish holidays
Shortened summer hours
A positive work environment with exposure to great learning opportunities and the chance to work with some of the top professionals in the field of Jewish Education.

How to Apply
Please submit resume and cover letter to careers@JewishEdProject.org. Please include the job title in the email subject line
Resume submissions will be reviewed on a rolling basis
The Jewish Education Project is an equal opportunity employer.

Location: Hybrid work environment with Tuesdays, Wednesdays, and Thursdays at 520 Eighth Avenue, 15th Floor, New York, NY 10018.

The Jewish Education Project aims to select, place and train the best qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all our employees in compliance with applicable local, state, and federal laws and without regard to non-work related factors such as race, color, religion/creed, gender, national origin, age, disability, marital status, sexual orientation, veteran status, or any other protected class. We encourage and support diversity and tolerance in our workplace.